Two weeks ago I took the Boy's godfather with me up to Guitar Center to get his opinion on digital pianos. He's a musician, and we really trust his perspective. We finally decided on the Yamaha YPG635. They had sold the two they had in stock that week, so they told me they could order it to be shipped to my house at no extra charge. The sales guy said it would be 4-5 days. This seemed like a good idea at the time, so I signed my life away and that was that.
After patiently waiting for a week I called and very politely asked where the wayward keyboard might be. I was transferred from one stoner dude to another who said he would find out the tracking number ASAP and would call me back in 'like, 45 minutes, k?'. I waited, forlorn, by the phone. Ok, I didn't, but my phone never rang. The next day I call them back and get connected to my same guy, who is 'totally sorry that he forgot to call' me back. He misses the part where I am reaching through the phone to strangle the Pearl Jam out of him. He says he will get the tracking number for me and puts me on hold. Five minutes later (which, as you know, is an eternity to wait on hold listening to Marilyn Manson) he comes back breathless to ask if I would mind waiting a while as he tries to find it. I acquiesce and go back to listening to thee worst version of Sweet Dreams Are Made of This ever. I take the phone with me while I move laundry to the dryer, correct math homework and remove the cat from the pantry.
My BFF finally returns and he does not have good news. Apparently the guys at the other store dropped the ball, and it's totally not his fault but they didn't ship it yet and he sent them the confirmation twice and they lost it and he is really frustrated with those guys and it's shipping out today and he's sorry and it will probably not arrive until this Friday. I asked about my parting gifts but only received a bright shiny apology and that was it. I'm not feelin' the love.
The next day, as I wrote out the list of things I would need to plot the demise of the ball dropping other guys, my knight in shining brown armor arrived with the blessed piano. My UPS guy never lets me down and even got it into the house for me. The Man assembled it later and the sounds of the children fighting over it now fill my happy home.
7 comments:
:@:@:@:@:@ It prints out great except the barcode?!?! What's up with that? bahumbug! Think they'll still take it? :S I think it's really weird that the entire email prints fine EXCEPT that one important detail!! *throws tantrum* I need a wheelbarrow and Matt needs a ladder :P
Chrissy my love, I really really wish I had a clue what you were talking about....Did I email you something I can't remember?
My apologies for the difficulty with your order. That's certainly not the way we'd like things to go and we hope that no one ever leaves our stores feeling disatisfied. I'm available to help assist in any way possible. I know what it's like to be waiting for your new keyboard! Is the gear still in transit? Feel free to contact me if you have any questions or concerns, and I'll be happy to do whatever I can to sort this out. I understand your frustration and appreciate your patience. Thank you!
Mark
mark@guitarcenter.com
gcwebcommunity.com
Ok, I have to wonder how in the world this guy found me?? But isn't he sweet?
I think my main issue wasn't that the piano was so late, though that certainly frustrated the bejeezus out of me. My main issue was that no one seemed to be all that focused on their job, to be bothered to pay attention to customer service. I totally get that things happen, an order gets lost in the computer, etc. If I was a total narc about these things I wouldn't have waited a week in the 1st place. But when a customer calls you, and you promise them something, you need to follow through.
I've recovered and may not even need therapy. But some coupons wouldn't hurt. ;)
ROFLMAO! I Have no clue what happened there, where it came from or what I was talking about :| LOL!! I do vaguely remember having issues with printing, but swear that was eons ago and don't remember what it was. Certainly not a few days ago, LOL! Cue twilight zone music*
Ok, read it through this time and now know what I was talking about but I don't know who I was writing it to or how it got not only HERE, but NOW?! This was about a Lowe's coupon for $10 off $30 purchase I'd gotten in an email, but that was months ago! Heck the coupon expired over a month ago, LOL!
And yeah, how DID that guy find you? Is your blog public? I guess it must be.... maybe they routinely google their name and your blog came up???
You nut! LOL!
Yeah I have no clue how he found me, I'm pretty sure I'm not listed anywhere?? I'll have to look, I dunno. I didn't take him all that seriously really, because had he read my post and not just skimmed it, he would have seen that I DID already get the piano and that I DON'T have any questions for him. He would have made a better impression on me if he had offered me something more than an apology. Honestly I figured he was some weirdo and not really from GC at all, lol! And that web site doesn't bring anything up either. Who knows!
I certainly don't mean for my presence to be invasive. And you're right, I started worrying about your service before I got to the end of your post. Foot properly inserted into mouth. Regardless, I'm very happy that you got your gear and I hope that you're satisfied with your choice. You have a great instrument. I truly just wanted to extend a helping hand. That is my job here at Guitar Center, and I'm proud of my role. GC cares deeply about our customers and in an effort to build lasting relationships, we go to great lengths to also have a presence on the web. I monitor social media to continue building those relationships outside of the store. There's a lot for us to learn out there on the web. We're less Big Brother than we are simply happy to keep talking to customers about gear. Thanks again.
Mark
mark@guitarcenter.com
gcwebcommunity@guitarcenter.com
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